Terms of Service

AppealMate AU is a document-drafting tool. You give us details about a parking infringement notice; we use those details, together with a curated summary of the relevant state or territory review legislation, to draft a formal review/appeal letter for you to edit, copy, and submit yourself.

AppealMate AU is not a law firm, does not provide legal advice, and no solicitor-client relationship is created by using it. The letters we draft are a starting point, not a legal opinion on your specific circumstances.

AppealMate AU is a tool, not a promise. We do not guarantee that a review request will be accepted, that a fine will be withdrawn, reduced, or cancelled, or that any issuing authority will act in any particular way. Outcomes depend entirely on the issuing authority's own discretion and on the facts of your case.

• You must be at least 18 years old to use the Service.
• Information you provide (fine details, the reason for your dispute, any notes or evidence) must be accurate and not misleading. Submitting false information to an issuing authority is your responsibility, not ours.
• You are solely responsible for reviewing, editing, and correcting the letter — including filling in your name and contact details — before copying, downloading, or submitting it anywhere. We do not check or proofread what you submit.
• You are solely responsible for submitting your review request through the correct channel and before the correct deadline. We show you a portal link and a deadline estimate as a convenience — always verify both against your actual notice.
• You won't use the Service for any unlawful purpose, including to submit fraudulent claims.

Letters are drafted using AI (currently Anthropic's Claude models), grounded against a curated summary of state/territory review legislation we maintain. We take reasonable steps to keep that legal summary accurate and to stop the AI citing legislation outside it, but:

• legislation, portal URLs, and review processes change, and our summary may lag behind a change;
• the AI may still make drafting errors we haven't caught;
• we do not verify the facts you provide are correct, and the letter reflects what you told us.

You must read the whole letter before using it and satisfy yourself it's accurate and appropriate for your situation.

Checking your grounds and getting a draft letter is free. Unlocking the full letter, evidence PDF, and submission guide costs a one-time fee (currently $15 AUD) per fine, charged via Stripe. We don't store your card details — Stripe processes payment directly.

Because the Service delivers a digital document immediately on payment, we don't offer change-of-mind refunds once the letter has been unlocked. This doesn't affect any guarantee, right, or remedy you have under the Australian Consumer Law that can't lawfully be excluded — including if the Service itself fails to work as described. Contact us at iftekhar7791@gmail.com if something went wrong on our end.

Cancellation: not applicable. Each unlock is a single one-time payment per fine — there's no subscription, no recurring billing, and nothing to cancel.

The letter generated for your specific fine is yours to use. The Service's software, design, legal-summary database, and branding remain our property (or our licensors') and aren't granted to you beyond what's needed to use the Service normally.

The Service relies on third-party providers to function — currently Anthropic (AI drafting), Stripe (payment processing), and Supabase (data storage). Their own terms and privacy practices apply to the parts of the Service they handle. See our Privacy Policy for how your data flows through them.

To the maximum extent permitted by law, we exclude all warranties and liability for indirect or consequential loss arising from your use of the Service, including any loss connected to a review request being unsuccessful. Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy under the Australian Consumer Law (or equivalent legislation) that cannot lawfully be excluded. Where our liability can be limited, it's limited, at our option, to re-supplying the Service or refunding the fee paid for the relevant fine.

We may update these Terms from time to time. We'll update the “Last updated” date above when we do. Continuing to use the Service after a change means you accept the updated Terms.

These Terms are governed by the laws of New South Wales, Australia.

Questions about these Terms: iftekhar7791@gmail.com